Each agent has one department job and a named person it escalates to. Agents prepare the work and flag problems; your team approves every payment, legal sign-off and commercial decision. The agents are in development and released in stages. None is active in production yet.
Captures client manpower requests, drafts costed quotations and tracks contract renewals.
Works with: Client requests, rate cards, cost of hire, renewal dates
Human control: Escalates to the commercial manager. No quotation is sent without approval.
Sends requirements to recruitment agencies, tracks their submissions and prepares shortlists.
Works with: Requirements, agency portal, candidate records
Human control: Escalates to the recruitment manager, who makes every selection decision.
Reads and classifies documents, matches them to the right person, requests missing ones and flags mismatches.
Works with: Passports, visas, Emirates IDs, certificates
Human control: Escalates to the document officer. Extracted text never proves a document is genuine.
Tracks each visa and onboarding case by type, including renewals, expiries and blocked cases.
Works with: Visa cases, document expiry dates, onboarding checklists
Human control: Escalates to the PRO / HR team, who submit every government application.
Manages beds and occupancy, arrivals, maintenance tickets and camp exceptions.
Works with: Camps, rooms, beds, arrivals, maintenance tickets
Human control: Escalates to the camp manager.
Plans vehicles and drivers, prepares manifests and follows trips, missed pickups and breakdowns.
Works with: Vehicles, drivers, routes, manifests
Human control: Escalates to the transport manager.
Proposes assignments and replacements, and redeployment of idle workers.
Works with: Client orders, worker skills, availability
Human control: Escalates to the operations manager, who confirms every assignment.
Reconciles camera and mobile attendance events, flags missing exits and prepares timesheets.
Works with: Gate and mobile attendance events, rosters
Human control: Escalates to the site supervisor, who approves the timesheet.
Answers worker questions on WhatsApp and in the app, in the worker's language, and routes complaints.
Works with: WhatsApp, worker app, worker records
Human control: Escalates to HR / support. Complaints always reach a person.
Keeps leave balances, handles leave requests and applies rest-day and holiday rules.
Works with: Leave balances, requests, rest-day and holiday calendars
Human control: Escalates to HR, who approve leave.
Calculates and reconciles payroll, prepares the WPS file and explains differences between months.
Works with: Approved timesheets, salary rules, WPS file format
Human control: Escalates to the payroll manager. No salary is paid without approval.
Monitors documents, rules and deadlines from the company's source register.
Works with: Source register, document expiries, deadlines
Human control: Escalates to the compliance owner.
Prepares invoices and credit notes, and sends authorised payment reminders.
Works with: Approved timesheets, rate cards, invoices
Human control: Escalates to the finance manager. Only authorised reminders are sent.
Reads supplier bills, drafts accounting entries and checks for duplicates.
Works with: Supplier bills, vendor records, Mahad Accounts link (planned)
Human control: Escalates to the accountant, who approves before anything is posted.
Prepares a daily owner brief: profit, cash, risks, idle workers and unbilled work.
Works with: Payroll, billing, deployment and cash data
Human control: Reports to the owner. It reads and summarises; it does not act.
Every agent works inside the permissions of your company and the people it reports to. No agent can transfer money, delete audit records or change a signed client contract, and any agent can be paused at any time. Every action is logged.